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Purchases, Returns, Shipping and Privacy Policies

Due to the nature (lingerie and intimate apparel) and delicacy of our products, many of our items are FINAL SALE. (Please note on description of item you are viewing - any product that says final sale - is a final sale). This will also apply to gifts.

Our Return Policy for all other orders (not marked final sale):
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. If it is eligible for a refund or exchange, we need to be contacted first and then it must be returned in the same condition it was received, along with proof of purchase. (There are no exceptions to this.) This can be done in store or mailed to us at:

Night Owl Lingerie
#205 - 10180 - 101 Street NW
Edmonton, Alberta  T5J 3S4

Please contact us  at ntowl@telus.net to receive authorization for return.

Shipping:

At this time we only ship to addresses in Canada and offer free shipping over $100.00. We ship Canada Post Expedited and will have a tracking number available. All shipments will be shipped out within 2 to 3 days of order. We require proof of delivery, so a signature will be required. If quicker shipping is required, there will be an extra charge.

All shipping costs for returns will be your responsibility. If you are shipping an item back that is over $100.00, you should consider using a trackable shipping service or purchase insurance for value of item(s). Shipping costs are non-refundable.

Night Owl Lingerie Privacy Policy:

Night Owl Lingerie does not share personal information with third-parties nor do we store information we collect about your visit to https://www.nightowllingerie.com for use other than to analyze content performance through the use of cookies, which you can turn off at anytime by modifying your Internet browser’s settings.

Use of a winner’s name may be announced when a name was entered into a contest and a prize was received.

Night Owl Lingerie is not responsible for the republishing of the content found on https://www.nightowllingerie.com on other websites or media without our permission.

Email addresses may be used:
- To confirm a customer's order
- To update a customer on their order's shipping status
- To send marketing emails

Name, payment card details, billing address:
- To process payments

Shipping address:
- To ship a customer's order

Cookie data:
- To improve website functionality
- For security purposes
- To deliver targeted advertising

Shopify offers a number of services that involve the collection and processing of personal information, including:
- Web hosting
- Abandoned cart recovery
- Fraud screening
- Marketing
- Payment processing
- Point-of-sale

This privacy policy was last updated on September 4th, 2020.

COVID-19 UPDATE: We are now open for in-store shopping Tuesdays, Thursdays and Saturdays from 12:00 pm to 4:00 pm.